AI Chatbot Development for support, sales and internal teams. AI assistants trained on your business knowledge can answer questions 24/7, provide reliable answers with source references and hand conversations to a human when needed.
Why most chatbots fail
A confident wrong answer can cost more than no answer. We build AI chatbots around your real business content, so responses are grounded in trusted information and the chatbot knows when it does not have a reliable answer.
Every response can be traced back to its source, your team can update the knowledge base without depending on developers, and conversations can smoothly hand over to a human whenever needed.
Chatbots answer from your help centre, product information and business policies instead of relying on general model knowledge.
When human support is needed, the conversation history, customer details and intent are passed along so the customer does not have to start over.
Set topic boundaries, escalation rules, response behaviour and brand tone, with testing before the chatbot goes live.
Track conversations, resolution rates, customer satisfaction and unanswered questions to continuously improve chatbot performance.
What we build
Four assistant types, covering the conversations businesses most want handled properly.
AI chatbots that handle common customer questions such as order status, delivery times, returns, account access and business hours. They can access live information, provide answers instantly and hand over complex issues to your team with full context.
AI chatbots that answer product and pricing questions, qualify leads based on your sales criteria and book meetings directly into your calendar. Every conversation can be captured in your CRM for your sales team to follow up.
AI assistants that help your team quickly find answers across internal documentation, policies, files and support records, while respecting each user's access permissions.
One AI assistant and knowledge base across the channels your customers already use, including your website, app, WhatsApp, Messenger, email and voice.
Operating standards
A chatbot is only an asset while people trust its answers. These are the standards we hold every build to.
Every response traced to the document or record it came from.
Streaming responses, so the first words arrive immediately.
Escalation is always one step away, never buried in a menu.
Unanswered questions reviewed weekly and turned into content.
Engagement models
Prove it on one channel, or run the whole conversational layer as a managed service.
One channel, one knowledge base, one clearly bounded set of questions. Live and measurable.
from $540 /month
The smallest version that can prove the value.
A bot wired into your live systems, so it can look things up and act rather than only explain.
from $980 /month
The lane most support and sales teams end up in.
We run the assistant as a service: content, tuning, monitoring and new channels as you add them.
from $1,690 /month
Best for teams where chat is now a primary channel.
Send us a month of real transcripts. We will tell you what proportion is genuinely automatable, what should stay with a person, and whether the numbers justify building anything at all.
How we work
We start from the questions you already receive, so the first version answers the things people actually ask.
We review your real support conversations, group them by topic and volume, and define what the chatbot should handle from day one.
We gather, clean and organize your business content, identifying gaps where an approved answer is missing.
We define the chatbot's tone, topic boundaries, escalation rules and response behaviour before launch.
We build the chatbot and connect it to the systems it needs, such as orders, accounts and your CRM, with actions logged for review.
We test the chatbot against real customer questions and verified answers to measure accuracy before launch.
We launch gradually, monitor performance and review unanswered questions and escalations to improve the chatbot over time.
Outcomes
The measurable difference once the repetitive half of your inbox answers itself.
No queue at 2am, no weekend backlog on Monday, no waiting for the one person who knows the answer.
Routine questions resolved in the chat, so your team spends its day on the cases that need judgement.
Enquiries arrive with the requirement, budget signal and timeline already captured in the transcript.
One knowledge base across every channel, keeping customer answers consistent wherever they interact with you.
Unanswered questions become a ranked list of the documentation your customers needed and you did not have.
Grounded responses use your trusted content and clear refusal rules, so the chatbot knows when to answer and when to hand over instead of guessing.
FAQ
Still unsure? Send us a note — we reply personally.
We design chatbots to avoid guessing. Answers are based on your approved content, with source references included where applicable. If the chatbot cannot find reliable information, it can say so and hand the conversation to a human. We also test it against real questions before launch.
Your chatbot can use help centre articles, product information, pricing, policies, FAQs and past support content. If important information is missing, we identify those gaps during the audit so your team knows what needs to be added.
Yes. Customers can request a human at any time, while automatic handover can also happen when the chatbot cannot answer, detects frustration or reaches a human-only topic. The conversation history and relevant customer context are passed to your team.
Your chatbot can run across websites, mobile apps, WhatsApp, Messenger, SMS, Slack and Teams, with support for email and voice channels. One knowledge base powers every channel, keeping answers consistent as you expand.
Yes. When connected to your systems, it can check orders, check availability, book meetings, qualify leads, update CRM records and create support tickets. Actions are controlled by clear permissions and logged. For complex multi-step tasks that require deeper decision-making, an AI Agent may be a better fit.
The chatbot can detect the customer's language and respond accordingly. If your source content is only available in one language, we can translate the knowledge base or limit the chatbot to languages your team can properly support.
No. We use appropriate enterprise AI services with training disabled, apply your data retention policies and can keep data within your infrastructure or deploy models in your own environment when required.
Send us a month of transcripts. We will tell you what proportion an assistant should handle, what it must never touch, and what it costs to build.
